Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
Please note, it may take 3-5 working days for your prescription to be actioned.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 2 ways:
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can also be done via the Airmid App or NHS App on your smartphone or tablet.
- In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy. If you do not have one nominated, then you can update this via SystmOnline or calling reception on 020 8630 1666.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery in the following ways.
- Contact the surgery on 020 8630 1666
- Fill in an online form
- Send an online message via systmonline – please note this service has been disabled until further notice. Thank you for your understanding.
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.
You can do this in three ways.
- Book via SystmOnline or NHS App.
- Phone us Monday to Friday, from 10am to 6.30pm.
- Visit the surgery and speak with a receptionist, Monday to Friday between 10 am and 6.30pm.
Find out more about prescription charges on nhs.uk.
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.